SWIMTANK Terms & Conditions
Confirmation of Enrolment
Your enrolment is only confirmed once payment has been successfully received. To make payment, log into your Parent Portal and add a bank card by following this [Parent Portal link] or accessing the link at the top of our website. Once your card is loaded, you can securely process payment to secure your swimming lessons. If you prefer to pay in instalments instead of the full balance, please follow the steps to load your bank card and then email us to request instalment payments.
Payment Terms
For each term, payments will be debited from the bank card provided at enrolment. You may choose to pay either termly or in instalments. To pay in instalments, simply email us with your request. Otherwise, we will assume you wish to pay termly. Payments are processed a few weeks prior to the start of each new term, and you will be notified of the exact date with sufficient notice.
Continuous Enrolment
Enrolment at Swim Tank is continuous. This means your child will automatically be re-enrolled for each new term unless you provide 4 weeks’ notice if you wish to stop lessons.
Termination of Lessons
To discontinue lessons, please provide 4 weeks’ notice. We reserve the right to charge for any lessons that would take place during this 4-week notice period.
Missed Lessons and Make-Up Policy
You are eligible to make up one missed lesson per term, provided you log your absence in advance via the Swim Tank App or Parent Portal. It is important to note that adult swimmers are not eligible for make-up lessons.
The make-up process is as follows:
1. Log the lesson you will be missing using the Swim Tank App or Parent Portal.
2. Our admin team will approve your request within 3 days if it is your first missed lesson of the term.
3. Once approved, you can use the app to search for available make-up lessons that match your child’s age and ability.
Please note that availability of make-up lessons is not guaranteed, but new options may become available, so try searching again later. If you normally do not take a 30-minute 1:1 lesson but choose to do so as a make-up, you will be charged the difference in cost between your regular lesson and the 1:1 session.
If your absence is marked as a “no show” by your teacher, the opportunity for a make-up lesson is forfeited.
Baby Swimmers
All baby swimmers must wear the Happy Nappy Duo from Splash About, which can be purchased on Amazon. This double-layer swimming nappy is required to prevent accidental leaks, with no exceptions. Babies do not need to wear swim hats or goggles.
Adult Swimmers
Adult swimmers are not eligible for make-up lessons. All adult swimmers are required to wear swim hats, and the use of goggles is strongly recommended for a better swimming experience.
Swimming Hats
Wearing swimming hats is mandatory for all swimmers, except babies participating in parent-and-baby classes. A complimentary Swim Tank hat will be provided at your first lesson.
Changing Room Policy
- Children aged 8 and under may use either the male or female changing rooms. Accompanying adults must use the changing room corresponding to their own gender (e.g., a mother with a boy must use the female changing room).
- Children aged 9 and over must use the changing room that corresponds to their gender and can only be accompanied by an adult of the same gender.